Is AI Copilot for RingCentral Engage Digital safe?
AI Copilot for RingCentral Engage Digital sends full chat transcripts to Smartly.ai's servers to generate AI reply suggestions.
The extension reads the agent and customer conversation text from the RingCentral Engage Digital page and sends it to apis.smartly.ai along with the agent's own Smartly.ai API token and skill ID, which the agent enters in the extension's settings. Smartly.ai uses this data to generate suggested replies that are shown back to the agent inside the chat interface.
AI-generated. Findings may contain errors. Those marked Verified have been manually reviewed.
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Where it sends data
Destinations our analysis observed AI Copilot for RingCentral Engage Digital contacting. Sending data somewhere is not a finding on its own - an extension that syncs your settings has to talk to its own server - but it is where your data can go, and who else it goes to.
- apis.smartly.ai
AI Copilot for RingCentral Engage Digital sends data to apis.smartly.ai. No other extension we have analyzed sends data here.