Is HP Support Assistant for ChromeOS safe?
HP Support Assistant for ChromeOS lets HP's support site request ChromeOS serial, hardware telemetry, and diagnostics.
When connected from hpcs-appschr.hpcloud.hp.com, its external message bridge calls ChromeOS telemetry APIs for VPD serial and SKU data, CPU, memory, battery, storage, display, and internet connectivity details. The same bridge can run OS diagnostic routines and sends the results back to the HP support page over the extension port.
Who publishes itHP Inc - 3 other listings from the same operator, none carrying a finding
HP Inc - 3 other listings from the same operator, none carrying a finding
What this publisher told the store about itself, and the other listings that told it the same thing.
Same store account
1 other listing published from this account, 5k+ users between them, none of them carrying a finding.
Same operator - 2 listings
Published under a different store account, but sharing the registered address, contact or declared legal entity this one gave the store.
AI-generated. Findings may contain errors. Those marked Verified have been manually reviewed.
Publishers can request a review.
Where it sends data
Destinations our analysis observed HP Support Assistant for ChromeOS contacting. Sending data somewhere is not a finding on its own - an extension that syncs your settings has to talk to its own server - but it is where your data can go, and who else it goes to.
- hpcs-appschr.hpcloud.hp.com
HP Support Assistant for ChromeOS sends data to hpcs-appschr.hpcloud.hp.com. No other extension we have analysed sends data here.