Is Hiver in Gmail: AI-powered customer service platform safe?

Clean risk

Hiver collects Gmail session data and user email addresses for customer service analytics and loads remote configuration from its servers.

Hiver is a Gmail-based customer service platform that sends session telemetry — including the current Gmail URL and signed-in email address — to v2.hiverhq.com on each session. The extension fetches remote Gmail DOM selectors and server-determined script bundle versions from Hiver's API, giving Hiver the ability to adjust which code runs in Gmail tabs without a Chrome Web Store update. A Gainsight PX analytics SDK is embedded and transmits engagement data to Amplitude servers.

extension-adminsv7.6.45Chrome Web Store
0Risk
Who publishes it

GREXIT, INC. - no other listings under this identity, 5 shared hostnames

What this publisher told the store about itself, and the other listings that told it the same thing.

Publisher
extension-admins
Declared legal entity
GREXIT, INC.
Registered address
2600 El Camino Real Ste 403, Palo Alto, CA 94306-1705, US
Registered contact
GREXIT, INC.
Website
help.hiverhq.com

Shared hosts - 5 hostnames

Hostnames hardcoded in this extension that few other listings call. That can mean one operator behind both, and it can equally mean a small shared vendor, so it is context rather than a conclusion. Hosts that many listings call are left out: they are services, not connections.

cdn.eu
Also called by 1 other listing: Jobright Fraud Detection — Catch Fake Candidates in Your ATS
engagement-static.eu
Also called by 1 other listing: Jobright Fraud Detection — Catch Fake Candidates in Your ATS
gs.eu
Also called by 1 other listing: Jobright Fraud Detection — Catch Fake Candidates in Your ATS
houston-chat.eu
Also called by 1 other listing: Jobright Fraud Detection — Catch Fake Candidates in Your ATS
hiverhq.com
Also called by 2 other listings, including Sortd

AI-generated. Findings may contain errors. Those marked Verified have been manually reviewed.

Publishers can request a review.

Where it sends data

Destinations our analysis observed Manage Customer Service in Gmail contacting. Sending data somewhere is not a finding on its own - an extension that syncs your settings has to talk to its own server - but it is where your data can go, and who else it goes to.

  • gainsight.hiverhq.com

    Manage Customer Service in Gmail sends data to gainsight.hiverhq.com. No other extension we have analysed sends data here.

  • gs.amplitude.com

    Manage Customer Service in Gmail sends data to gs.amplitude.com. No other extension we have analysed sends data here.

  • v2.hiverhq.com

    Manage Customer Service in Gmail sends data to v2.hiverhq.com. No other extension we have analysed sends data here.

Updated 30 September 2026fcinnggknmdfkilogcndkgpojpfojeem