Is CXone Agent WebRTC safe?

CXone Agent WebRTC is low risk. The rating reflects signals from our analysis that have not yet been published as detailed findings.

Who makes CXone Agent WebRTC?

CXone Agent WebRTC is published by NICE Systems, registered at 221 River Street, 10, Hoboken, NJ 07030, US. The same operator publishes 2 other store listings, none of which carry a security finding.

Is CXone Agent WebRTC Extension safe?

Low risk

CXone Agent WebRTC Extension exposes system hardware metrics and microphone status to CRM pages on force.com and service-now.com via externally_connectable message handlers.

The extension provides WebRTC capabilities for NICE CXone contact-center agents. Its background script registers externally_connectable handlers that respond to messages from *.force.com, *.service-now.com, and related CRM domains, returning CPU model, RAM usage, microphone permission state, and the installed extension version to any page on those origins. No sub-origin identity checks are performed within those platforms before sending the response.

Part of this rating comes from analysis signals we haven't published as detailed findings yet.

agentupdatesv1.0.20Chrome Web Store

20Risk

Who publishes it

NICE Systems - 2 other listings from the same operator, none carrying a finding

What this publisher told the store about itself, and the other listings that told it the same thing.

Publisher

agentupdates

Declared legal entity

NICE Systems

Registered address

221 River Street, 10, Hoboken, NJ 07030, US

Registered contact

NICE

Website

nice.com/services

Same store account

2 other listings published from this account, 49k+ users between them, none of them carrying a finding.

CXone Agent Noise Cancellation40k+Low CXone Agent Click-to-Dial9k+Low

AI-generated. Findings may contain errors. Those marked Verified have been manually reviewed.

Publishers can request a review.