Is CXone Agent Extension safe?
Adds NICE CXone contact center tools to CRM workflows for managing customer interactions.
This extension integrates NICE CXone Integrated Agent with a CRM so agents can handle voice and digital interactions from a unified inbox. It shows contact details, history, channels, current activities, previous agent-handled interactions, and contact center information such as agent status, skills, queues, and teams.
Who publishes itNICE Systems - 3 other listings from the same operator, none carrying a finding
NICE Systems - 3 other listings from the same operator, none carrying a finding
What this publisher told the store about itself, and the other listings that told it the same thing.
Same store account
3 other listings published from this account, 449k+ users between them, none of them carrying a finding.
AI-generated. Findings may contain errors. Those marked Verified have been manually reviewed.
Publishers can request a review.
Where it sends data
Destinations our analysis observed CXone Agent Extension contacting. Sending data somewhere is not a finding on its own - an extension that syncs your settings has to talk to its own server - but it is where your data can go, and who else it goes to.
- NICE CXone
CXone Agent Extension sends data to NICE CXone. Named as a recipient in this extension's own analysis.