Is CXone Agent Click-to-Dial safe?
CXone Agent Click-to-Dial turns phone numbers on any page into dial links and forwards clicked numbers to the CXone agent app.
When enabled and the user is authenticated with outbound skills, the extension scans pages and same-origin iframes for phone-number-looking text, replaces matches with clickable links, and sends the clicked number through the background script. The background script focuses an open CXone agent tab such as cxagent.nicecxone.com and passes the number into that page; the click handler does not require a browser-trusted user gesture.
Part of this rating comes from analysis signals we haven't published as detailed findings yet.
Who publishes itNICE Systems - 2 other listings from the same operator, none carrying a finding
NICE Systems - 2 other listings from the same operator, none carrying a finding
What this publisher told the store about itself, and the other listings that told it the same thing.
Same store account
2 other listings published from this account, 440k+ users between them, none of them carrying a finding.
AI-generated. Findings may contain errors. Those marked Verified have been manually reviewed.
Publishers can request a review.
What it can do
Permissions this extension asks for, as declared in version 1.0.11. Asking for a permission is not a finding on its own - it is what the extension can do if it chooses to.
Store data in your browser
storage
See the address and title of every tab you have open
tabs
Act on the current tab, but only after you click the extension
activeTab
Add items to the right-click menu
contextMenus
Where it sends data
Destinations our analysis observed CXone Agent Click-to-Dial contacting. Sending data somewhere is not a finding on its own - an extension that syncs your settings has to talk to its own server - but it is where your data can go, and who else it goes to.
- cxagent.nicecxone.com
CXone Agent Click-to-Dial sends data to cxagent.nicecxone.com. No other extension we have analysed sends data here.